Advice Service Information Assistant

Working in Partnership with Foodbanks to Help Those in Need 

The Service

Citizens Advice East Berkshire, Bracknell Foodbank, Crowthorne and Sandhurst Foodbanks and the Trussell Trust have come together to deliver free advice service for people struggling to afford the basics. The aim of the service is to help people or households facing hardship to maximise their income and identify the need for wider advice (such as debt, immigration, or housing, for example) directing people to specialist onward support. By addressing the underlying causes of the hardship, we hope to reduce the need for food bank support.

Advice service Information Assistant

The Information Assistant will work with colleagues in Citizens Advice East Berkshire and Bracknell and Crowthorne Foodbanks with support from our supervisors, have access to our wealth of resources and are an integral part of the Citizens Advice East Berkshire team. As such, you will be invited to participate in regular briefings, team meetings and training opportunities.

We are advertising for a part-time position to start as soon as possible. This role is predominantly working from Bracknell, Crowthorne & Sandhurst Foodbanks but some working from Citizens Advice East Berkshire Offices will be expected. We will provide a suitable laptop, telephony, and headset. This role will be for up to an initial 12-month contract with the potential to be extended.

The closing date for this role is 5th July 2024 at 23:59. Applications will be reviewed as they are received so we’d love to hear from you as soon as possible!

Key Details:

Location: Bracknell & Crowthorne Foodbank Collection Centres (with some attendance at Citizens Advice East Berkshire offices)
Hours: 30 hrs per week (worked on different days when Collection Centres are open) Flexible working and part time hours will also be considered for the right candidate.
Salary range:£12.00 per hour (paid monthly)
Type of Contract: Permanent

The Role: Advice Service Information Assistant

Main Duties and Responsibilities

  • Interviewing clients face-to-face at Bracknell and Crowthorne Foodbank Collection Centres, exploring client issues, letting the client explain their enquiry and helping the client to set priorities.
  • Finding, interpreting, and communicating relevant information from Citizens Advice public site or other approved source of information
  • Exploring options and assessing next steps potentially referring clients internally for advice.
  • Completing clear and accurate case records.
  • Referring clients to further advice, in particular Citizens Advice East Berkshire’s specialist advisers

Person Specification

  • Experience of supporting customers in a face-to-face environment.
  • Demonstrable working knowledge of one or more of the following areas: Benefits, debt, housing and/or employment is desirable.
  • A commitment to continuous professional development.
  • Attending internal meetings as appropriate.
  • A commitment to the aims and principles of the Citizens Advice service.
  • Being open, approachable, and non-judgemental.
  • Ability to communicate clearly both orally and in writing.
  • Ability to sift through information and extract what is relevant.
  • A good level of IT knowledge, literacy and numeracy.
  • An understanding of why confidentiality is important.
  • Be able to input data accurately.
  • Ability and willingness to work as part of a team.
  • Ability to recognise their own limits and boundaries in the role.
  • Enjoy helping people.
  • Have right to work in the UK.

Join Our Team: If you’re ready to make a positive impact in your local community, apply now to become our Information Assistant.

To Apply: After reviewing the Job Description and Information Pack, please send your CV and a cover letter outlining your suitability for the role to

Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.

Please also note, in the event of a high number of applications, we reserve the right to close the application early.

Citizens Advice East Berkshire is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.

Foodbank Information Assistant Job Description (June 2024)

Job Application Form (June 2022)

Diversity Monitoring Form (June 2022)

Application Pack (May 2022)

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