Advice Service Team Leader

Advice Service Team Leader

Citizens Advice East Berkshire provides free, independent, impartial and confidential advice to anyone living or working in Bracknell Forest, the Royal Borough of Windsor and Maidenhead and Slough. With the cost of living rising at its highest rate in forty years our service has never been more necessary. We are rising to the challenge of the increasing need for support from our dedicated team of paid staff and volunteers

Citizens Advice East Berkshire is currently seeking to appoint a highly motivated and experienced Service Team Leader, to start as soon as possible.

The successful candidate will each lead a team of staff and volunteers in providing a high-quality advice and information service across East Berkshire, from our two main offices, various outreach locations, and through telephone and digital access channels.

You will support the Advice Services Manager, delivering advice services; managing staff and volunteers by undertaking one-to one’s, training, and development; and ensuring our services are delivered, monitored, evaluated, and developed effectively and efficiently. Demonstrable work experience in these areas will be required.

The ideal candidate will have previous Citizens Advice experience, potentially as an Advice Session Supervisor or equivalent, but we would consider individuals from other backgrounds who have demonstrable experience in an advice-giving capacity and leadership of teams.

You must have a minimum of two years’ experience of advice work including advising or supporting on complex cases in welfare rights, benefits, employment, housing, and debt, and have demonstrable experience in the provision of staff and volunteer support, development, and motivation.

The postholder will work closely with professional and voluntary sector partners, as well as a committed and experienced team. You will be confident in working with stakeholders at all levels and have the ability to grow and develop great partnerships while acting as an ambassador for Citizens Advice East Berkshire.

Citizens Advice East Berkshire operates a range of services and projects, ranging from generalist advice services to those that work with our more vulnerable clients. The successful candidates will be allocated to these specific areas of the organisation based on their existing experience and knowledge.

Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

You must be eligible to work in the UK and a DBS check is required for this role.

This role is a permanent contract.

If you would like find out more about any of our roles, please email us at

For a job pack and application form please see below. Once complete, please send your application to

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.

Please also note, in the event of a high number of applications, we reserve the right to close the application early.

Advice Service Team Leader Job Description (July 2022)

Job Application Form (June 2022)

Diversity Monitoring Form (June 2022)

Application Pack (May 2022)

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