So, Lydia contacted the DLA and asked them to review Jack’s award, which resulted in them sending her another DLA form to complete. She had really struggled with the original form, partly due to her dyslexia, and she had heard that Citizens Advice had specialist advisers to help apply for DLA. She got in touch with our Bracknell service. One of our Disability Benefits Specialist Advisers talked to Lydia about Jack’s situation and agreed Jack was on the wrong rate of DLA. After a full analysis of how Jack was affected by his autism and other difficulties, the new form was completed and sent to the Department for Work and Pensions for assessment.
About eight weeks later Lydia sent a message to our Disability Benefits Specialist – Jack’s DLA award had been changed and Lydia was now getting £83.30 per week to help with the extra costs involved with caring for him. Lydia was so relieved, because it took some of the financial pressure off her and her young family. She also asked our specialist adviser if they would help when Jack’s sister’s form needs renewing next year – and of course our adviser will be delighted to help.