Call Us

Bracknell, Maidenhead and Windsor Residents

Telephone Helpline: 0808 278 7914 (freephone)

Open Monday to Friday 9.00 – 17.00

 

Slough Residents

The Slough Covid Recovery Advice Service: 0808 1697766 (freephone)

Open Monday to Friday 9.00 – 15.00

Citizen Advice East Berkshire is running an information and initial advice project in Slough to assist people who have been affected by the Covid pandemic

Slough Project Local line: 01753 981040
Slough Project Email: please send a short description of your query with your name and postcode to advice.sl@caeb.org.uk 

Webchat

Alternatively, you can use National Citizens Advice Webchat

Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays. If there are no advisors available the option to send an email instead becomes available.

Ongoing Issues

For any client returning about an on-going issue, please call; for Bracknell 01344 418997 or for Maidenhead 01628 674842. Leave a message on the answering machine giving your name, date of birth, post code, and phone number, so that we can find your notes and arrange for an adviser to call you.

What we do for you

When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.

Slough residents will receive information and initial advice as above, however we do not yet have the resources for follow on appointments.

How we help

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:

  • Debt & money
  • Benefits
  • Housing
  • Employment
  • Family & personal matters
  • Taxes
  • Consumer issues
  • Immigration & nationality

Our Advisers use all the latest information so that you are armed with the best and most accurate advice.