Online Advice Request for Slough Residents
If you need advice, complete and submit this form and we will contact you.
We’re here to help you but we won’t be able to answer your email straight away. It’s because we’re helping someone like you. Lots of people are struggling at the moment and our staff and volunteers are working really hard to help everyone as quickly and as well as we can.
By checking our website you may find the information and help you need and you can often benefit from the option of webchat. Our website can be found here citizensadvice.org.uk
When we are open, we aim for one of our Advisers to respond to your email within 5 working days but sometimes it might be longer. We may not be able to action the request on the day and/or time that you have requested. We will contact you as soon as possible.
Please note that this service is only available to residents of Slough Borough Council. If you live outside of this area we will not reply to emails. To find your nearest Citizens Advice office, enter your postcode on this webpage: Search for your local Citizens Advice.
Consent to Record and use information
When we record and use your personal information we:
● only access it when we have a good reason
● only share what is necessary and relevant
● don’t sell it to commercial organisations
We need to record information about you to help with your enquiry. We have a legitimate interest to do this. Please let us know if you’d like more information about how we’ll use your data.
Special Category Consent
We need your consent to record and use your special category personal data
We need your explicit consent to use some information, including your ethnicity, religion, health conditions, sexual orientation, and trade union membership. If you agree, we’ll use this information, which is known as ‘special category personal data’ to:
● give you advice
● help us gather data to improve our service
● support our research in a way that you can’t be identified
We’ll make sure all your information is kept safe in our secure case management system. By agreeing to the above, you consent to Citizens Advice recording the special category personal data you choose to provide Citizens Advice.
Your health – please tick all that apply to you
We need your permission for feedback
We want to make sure our service meets your needs. To help us understand how we’re doing and to improve our service, we may want to contact you at a later date to ask for your feedback. Sometimes we need a trusted research organisation to help us do that.
We’ll decide who we contact for feedback based on the services you used and the advice area. We may also use your special category data so that we hear from different groups.