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Citizens Advice East Berkshire is seeking an Advice Services Supervisor to join our dedicated team. As a vital part of our organisation, you will play a key role in supervising our advice service, ensuring positive outcomes for our community members.

Role Overview:

As an Advice Services Supervisor, you will be responsible for supervising advice sessions, supporting our team of advisers and caseworkers, and ensuring the quality of advice meets national standards. This role involves case checking, maintaining quality assurance, and supporting individuals with significant needs. You will collaborate closely with professional and voluntary sector partners, contributing to the overall success of our service.

Are you ready to make a meaningful impact in the lives of individuals facing mental health challenges? As a Mental Health Service Caseworker with Citizens Advice East Berkshire, you’ll provide specialist support, delivering expert advice and casework to empower our clients towards recovery and independence.

Role Overview: In this role, you’ll deliver specialist casework to achieve positive outcomes for individuals within our local community. You’ll provide tailored advice on benefits, debt, housing, and employment, often supporting people with significant mental illness. Working closely with our dedicated team and partners, you’ll play a crucial role in improving the quality of life for those in need.