Advice Services Supervisor

Citizens Advice East Berkshire

At Citizens Advice, we’ve been solving life’s problems for over 80 years. We support our local community with expert free, independent, confidential, and impartial advice.

Serving the people of Bracknell, the Royal Borough of Windsor and Maidenhead, and Slough, last year we supported over 8,400 people securing £3.6 million of financial benefit.  We know more people want our help and, at present, we are only able to meet some of the demand.

We are ambitious to do more. We are proud of our investment in our infrastructure, service, and people.

Join Our Team as an Advice Services Supervisor

Are you passionate about making a positive impact in your local community? Citizens Advice East Berkshire is seeking a dedicated individual to fill the role of Advice Services Supervisor. In this pivotal position, you’ll lead our advice service, providing essential guidance and support to our team of advisers and caseworkers, ensuring individuals receive the assistance they need.

Role Overview: As the Advice Services Supervisor, you will oversee advice sessions across our offices in Bracknell, Maidenhead, and Slough, offering invaluable support to our team. Your responsibilities include monitoring and evaluating the quality of advice given, conducting case checks, and ensuring compliance with national standards. Collaboration with professional and voluntary sector partners is vital, as is your commitment to supporting individuals facing significant challenges, including mental health issues.

Key Details:

  • Salary: Up to £28,350 pro-rata, dependent on experience
  • Hours: 12 hours per week (alternative hours considered)
  • Contract Term: Permanent
  • Location: Hybrid, but primarily office based

Main Duties and Responsibilities:

  • Supervise advice sessions and provide support to advisers and caseworkers.
  • Monitor advice quality and offer timely feedback.
  • Conduct case checks and oversee corrective actions.
  • Ensure positive outcomes for clients, including financial gains and improved well-being.
  • Assist in promoting and enhancing our service.
  • Collaborate with colleagues to foster a culture of teamwork.
  • Engage in research and campaign initiatives.

Person Specification: We’re looking for someone with:

  • Compassion and drive to offer high-quality advice.
  • Experience in delivering advice and casework.
  • Prior supervisory experience.
  • Dedication to achieving optimal client outcomes.
  • Proficient organisational and communication skills.
  • Adaptability and IT proficiency.
  • Commitment to our values and principles.
  • Eligible to work in the UK


This role reflects an attractive remuneration package with excellent terms including:

  • Flexible and hybrid working options
  • Pension Scheme
  • Employee Assistance Programme with 24/7 telephone support service
  • Employee Discounts Scheme
  • Generous holiday entitlement of 25 days per year (in addition to bank holidays), plus gifted holidays during the Christmas period
  • Good transport links

Join Our Team: If you’re ready to make a difference and contribute to our supportive and collaborative culture, apply now to become our newest Advice Services Supervisor. Help us continue providing vital support to our community.

To Apply: After reviewing the Job Description and Information Pack, please send your CV and a cover letter outlining your suitability for the role to

For an informal and confidential discussion about this position, please contact

Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.

Citizens Advice East Berkshire is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.

Advice Services Supervisor Job Description (March 2024)

Information Pack (May 2022)

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