Call Us
Bracknell, Maidenhead and Windsor Residents
Telephone Helpline: 0808 278 7914 (freephone)
Open Monday to Friday 10.00am – 4.00pm
Slough Residents
The Slough Adviceline Service: 0808 812 7022 (freephone)
Open:
Tuesday 10am-2:30pm
Thursday 10am-2.30pm
Friday 10am-2.30pm
Clients can also get online advice.
DECEMBER/ JANUARY UPDATE:
Adviceline will be closed from Wednesday 18 December and reopen on Tuesday 7 January.
Online self-referral form
Currently unavailable until Tuesday 7th January
Webchat
Alternatively, you can use National Citizens Advice Webchat
Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays. If there are no advisors available the option to send an email instead becomes available.
Ongoing Issues
For any client returning about an on-going issue, please call; for Bracknell 01344 418 997 or for Maidenhead 01628 674 842. Leave a message on the answering machine giving your name, date of birth, post code, and phone number, so that we can find your notes and arrange for an adviser to call you.
What we do for you
When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.
How we help
Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:
- Debt & money
- Benefits
- Housing
- Employment
- Family & personal matters
- Taxes
- Consumer issues
- Immigration & nationality
Our Advisers use all the latest information so that you are armed with the best and most accurate advice.
