Call Us

Bracknell, Maidenhead and Windsor Residents

Telephone Helpline: 0808 278 7914 (freephone)

Open Monday to Friday 9.00am – 5.00pm*

Slough Residents

The Slough Advice Line Service: 0808 812 7022 (freephone)

Open:

Tuesday 10am-2:30pm

Thursday 10am-3pm

Friday 10am-3pm

Online Self-Referral – If you would prefer to contact us via our website, please follow the link below. Please note, we only respond to these enquiries by email, and therefore ask that you complete the referral form with as much information as possible –  Slough Client Online Self-Referral

Clients can also call our Adviceline on 0808 812 7022 or get online advice.

 

Webchat

Alternatively, you can use National Citizens Advice Webchat

Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays. If there are no advisors available the option to send an email instead becomes available.

Ongoing Issues

For any client returning about an on-going issue, please call; for Bracknell 01344 418 997 or for Maidenhead 01628 674 842. Leave a message on the answering machine giving your name, date of birth, post code, and phone number, so that we can find your notes and arrange for an adviser to call you.

What we do for you

When you first contact us by phone you will be given a brief initial assessment, normally around 10 minutes, in order for us to understand your problem. Our Adviser will decide on a course of action to help you resolve your issue or they will make an appointment for you to discuss it in more detail.

How we help

Our Advisers will research your options and look at the possible outcomes of different courses of action. They will not tell you what to do but encourage you to make your own decisions. They will help you to make informed decisions by advising on your specific needs and giving you the facts on which to base those decisions. Our staff are trained to advise on virtually any issue including:

  • Debt & money
  • Benefits
  • Housing
  • Employment
  • Family & personal matters
  • Taxes
  • Consumer issues
  • Immigration & nationality

Our Advisers use all the latest information so that you are armed with the best and most accurate advice.