Online Help

You can find comprehensive online advice provided by the national Citizens Advice service.

If you have looked at our online advice and still need more help, then please phone us 0808 278 7914 (this is a freephone number). Alternatively, you can use National Citizens Advice Webchat.

Changes to benefits from 2026
The Government is proposing benefit changes – please be assured NO CHANGES will happen until at least April 2026. We will continue to keep you informed and offer our support. If you are thinking of applying for some benefits such as PIP, it will better to apply before the rules change. See Benefits  or PIP – Citizens Advice