East Berkshire Partner Referral

We support anyone living or working in the boroughs of Bracknell Forest, Maidenhead and Windsor, and Slough by providing free, independent, impartial, and confidential advice and support.

 

Universal Credit Help to Claim

If your client is enquiring about whether they would be entitled to, or would be better off on Universal Credit (UC) then they should call our National UC Help to Claim Helpline on 0800 144  8 444.  If appropriate, the helpline staff can support both online and telephone claims and will provide help up to the point of the first UC payment.

 

We can take referrals under the following schemes

 

Mental Health Services (MHS)

Available: East Berkshire (Bracknell Forest, Maidenhead and Windsor, and Slough).

Criteria:

  • The referrer must be a primary or secondary MH care provider.
  • The client must have a severe mental illness or currently experiencing significant mental distress.
  • The client must be unable to access CA service through other means (in other words we are targeting the hard-to-reach group of clients who struggle the most to access our service). If the client is able to call our national Adviceline or attend our drop-in services then we would ask that they do so.
  • We can advise on benefits, income maximisation, debt, housing, and employment-related issues.


Please download our additional questions referral form (PDF) and complete it.

Mental Health Services additional questions form

and then complete our online referral form from the link below uploading the completed additional questions referral form and any other supporting evidence/documentation.

https://refer.citizensadvice.org.uk/task-lists/41840

We aim to respond to the client within 2 working days.

Fuel Poverty (FP)

Available: Bracknell Forest Only

Criteria:

  • Referrals can come from agencies, health professionals or self-referral.
  • Clients must be frail and elderly, or vulnerable or those with complex needs for over 12 months.
  • We can advise on benefits, income maximisation, debts, energy, fuel issues and accessing local health and wellbeing services.

Please download our additional questions referral form (PDF) and complete it.

Fuel Poverty additional questions form

and then complete our online referral form from the link below uploading the completed additional questions referral form and any other supporting evidence/documentation.

https://refer.citizensadvice.org.uk/task-lists/45932

We aim to respond to the client within 2 working days.

Better Care Referral (BCF)

Available: Maidenhead and Windsor only.

Criteria:

  • Referrals can come from any NHS primary or secondary care provider.
  • Clients must be frail and elderly, or vulnerable or those with complex needs for over 12 months.
  • The client must be unable to access CA service through other means. If the client is able to call our national Adviceline, web chat service or attend our drop-in services then we would ask that they do so. 
  • We can advise on benefits, income maximisation, debts, housing, and family and employment-related issues.

Complete our online referral form from the link below uploading any other supporting evidence.

https://refer.citizensadvice.org.uk/task-lists/???

We aim to respond to the client within 4 working days.

Core Service Referral

Available: East Berkshire (Bracknell Forest, Maidenhead and Windsor, and Slough)

Criteria

  • Referrals can come from agencies, health professionals and local authorities.
  • The client must be unable to access CA service through other means. If the client is able to call our national Adviceline, web chat service or attend our drop-in services then we would ask that they do so. 
  • We can advise on benefits, income maximisation, debt, housing, Family, and employment-related issues. 

Complete our online referral form for the client’s local authority from the link below. Uploading any supporting evidence/documentation.

Bracknell Forest https://refer.citizensadvice.org.uk/task-lists/????
Maidenhead and Windsor https://refer.citizensadvice.org.uk/task-lists/????
Slough  https://refer.citizensadvice.org.uk/task-lists/????

Other ways to access Citizens Advice:

Citizens Advice Adviceline service on 0808 278 7914
Citizens Advice Help to Claim Service on 0800 144 8444
Citizens Advice National Debt Service on 0800 240 4420
Citizens Advice Consumer helpline 0808 223 1133
Citizens Advice Webchat Service
Get Advice Online