Help us provide advice fit for the future
The Service
At Citizens Advice, we’ve been solving life’s problems for more than 80 years. We support our local community with expert free, independent, confidential, and impartial advice.
Serving the people of Bracknell, Slough and the Royal Borough of Windsor and Maidenhead last year we supported over 6,000 people securing £2.5 million of financial benefit. We know more people want our help and we are ambitious to meet further demand.
We are proud of our investment in our infrastructure, service, and people.
Join Our Team as an Advice Service Supervisor
Citizens Advice East Berkshire is seeking a dedicated Advice Services Supervisor. In this pivotal position, you’ll oversee the advice service, providing guidance and assistance to advisers and caseworkers in delivering favourable advice outcomes to individuals within the local community. Additionally, the role involves conducting quality assurance procedures, including case evaluations, to uphold the standard of advice provided. You will also provide line management to project staff.
You will work across each of the Citizens Advice East Berkshire offices and other locations as required to meet service demands. This position frequently involves offering support to individuals facing significant mental health challenges and distress. Collaboration with professional and voluntary sector partners is integral to the role, as is working alongside a dedicated and experienced team.
Key Details:
- Salary: £21,608 pro rata (£33,313 FTE) depending on experience
- Hours: Part Time 24 hours per week
- Contract term: Permanent
- Location: Office based in one of our two offices (Bracknell or Maidenhead). Possibility of some remote working.
- Immediate reports: Head of Advice, Citizens Advice East Berkshire
- Application closing date: midnight 21 June 2025
Employee Benefits:
- 5% employer pension contribution
- Generous holiday entitlement – 25 days plus 8 days Public Holidays
- Free parking at Maidenhead and Bracknell offices
- Employee Assistance Programme
- Employee Perks Programme
Job Pack and Application Form
For more information on the role, its responsibilities and the type of person we are looking for, please download our job pack below.
Advice Service Supervisor Plus Job Pack (June 2025)
Job Application Form (June 2025)
Diversity Monitoring Form (June 2022)
Application Pack (August 2024)
Join Our Team: If you’re ready to make a difference and contribute to our supportive and collaborative culture, apply now to become our newest Advice Services Supervisor Plus. Help us continue providing vital support to our community.
To Apply: After reviewing the Job Description and Information Pack, please complete the Job Application Form and Diversity Monitoring Form and return to recruitment@caeb.org.uk.
Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.
Citizens Advice East Berkshire is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.