Citizens Advice East Berkshire
At Citizens Advice, we’ve been solving life’s problems for over 85 years. We support our local community with expert free, independent, confidential, and impartial advice.
Serving the people of Bracknell, the Royal Borough of Windsor and Maidenhead, and Slough, last year we supported over 6,000 people securing £2.5 million of financial benefit. We know more people want our help and, at present, we are only able to meet some of the demand.
We are ambitious to do more. We are proud of our investment in our infrastructure, service, and people.
Join Our Team as an Advice Services Supervisor
Are you passionate about making a positive impact in your local community? Citizens Advice East Berkshire is seeking a dedicated individual to fill the role of Advice Services Supervisor. In this pivotal position, you’ll deliver essential guidance and support to our team of advisers and caseworkers, ensuring individuals receive the assistance they need.
Role Overview: As the Advice Services Supervisor, you will oversee the advice service, providing assistance to team members in delivering favourable advice outcomes to individuals within the local community. Additionally, the role involves conducting quality assurance procedures, including case evaluations, to uphold the standard of advice provided. You will work across each of the Citizens Advice East Berkshire offices and other locations as required to meet service demands. This position frequently involves offering support to individuals facing significant mental health challenges and distress. Collaboration with professional and voluntary sector partners is integral to the role, as is working alongside a dedicated and experienced team. A DBS check is required for this role.
Key Details:
- Salary: Up to £29,343 dependent on experience
- Hours: 37 hours per week (alternative hours considered)
- Contract Term: Permanent
- Location: Hybrid with some remote working possible (offices in Bracknell, Maidenhead, Slough)
Employee Benefits:
- 5% employer pension contribution
- Generous holiday entitlement – 25 days plus 8 days Public Holidays
- Free parking at Maidenhead and Bracknell offices
- Employee Assistance Programme
- Employee Perks Programme
Job Pack and Application Form
For more information on the role, its responsibilities and the type of person we are looking for, please download our job pack below.
Advice Services Supervisor Job Pack (September 2024)
Job Application Form (June 2022)
Diversity Monitoring Form (June 2022)
Application Pack (August 2024)
Join Our Team: If you’re ready to make a difference and contribute to our supportive and collaborative culture, apply now to become our newest Advice Services Supervisor. Help us continue providing vital support to our community.
To Apply: After reviewing the Job Description and Information Pack, please send your CV and a cover letter outlining your suitability for the role to recruitment@caeb.org.uk.
For an informal and confidential discussion about this position, please contact recruitment@caeb.org.uk.
Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.
Citizens Advice East Berkshire is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.