Citizens Advice East Berkshire
At Citizens Advice, we’ve been solving life’s problems for over 85 years. We support our local community with expert free, independent, confidential, and impartial advice.
Serving the people of Bracknell, the Royal Borough of Windsor and Maidenhead, and Slough, last year we supported over 6,000 people securing £2.5 million of financial benefit. We know more people want our help and, at present, we are only able to meet some of the demand.
We are ambitious to do more. We are proud of our investment in our infrastructure, service, and people.
Join Our Team as Head of Advice Services
Are you passionate about making a positive impact in your local community? Citizens Advice East Berkshire is seeking a Head of Advice Services. In this leadership role, you will ensure delivery of high-quality advice services across multiple channels, maximising engagement and access.
Key responsibilities include:
- Ensuring that advice services meet local needs, are effectively managed, consistently delivered and developed to achieve funder requirements, agreed KPIs, accreditation and contractual obligations, client outcomes and regulatory requirements.
- Ensuring that clients and the charitable objectives remain at the heart of the service.
- Working as part of the senior leadership team to support the Board of Trustees and CEO to develop and monitor the strategic plans that reflect the mission, vision and values of the organisation.
- Developing and maintaining stakeholder relationships
Who are we looking for?
The successful candidate will be an inspiring leader who enjoys creating atmospheres where people can thrive and will be experienced in managing a team to deliver high performance, while putting people at the centre of everything you do.
You’ll be passionate about developing partnerships and will look for ways to ensure processes are efficient and accessible, in order for the organisation to provide straightforward ways for as many clients as possible to access services. You will be effective at coaching the people you manage, and able to develop them well. You will possess excellent communication skills, with the ability to communicate assertively but calmly and compassionately, speaking confidently to people at all levels of the organisation. Crucial to the role is a strong understanding of advice and advice issues e.g. housing, debt, employment, benefits etc in order to support the team with complex work and oversee QAA.
Key Details:
- Salary: £40,000 – £45,000 dependent on experience
- Hours: 37 hours per week
- Contract Term: Permanent
- Location: Based in our Bracknell and Maidenhead offices. Delivering services in Bracknell, Windsor and Maidenhead and Slough (some remote working is possible)
Employee Benefits:
- 5% employer pension contribution
- Generous holiday entitlement – 25 days plus 8 days Public Holidays
- Free parking at Maidenhead and Bracknell offices
- Employee Assistance Programme
- Employee Perks Programme
Job Pack and Application Form
For more information on the role, its responsibilities and the type of person we are looking for, please download our job pack below.
Head of Advice Services Job Pack (September 2024)
Job Application Form (June 2022)
Diversity Monitoring Form (June 2022)
Application Pack (August 2024)
Join Our Team: If you’re ready to make a difference and contribute to our supportive and collaborative culture, apply now to become our Head of Advice Services. Help us continue providing vital support to our community.
To Apply: After reviewing the Job Description and Information Pack, please send your CV and a cover letter outlining your suitability for the role to lizzy.clark@harrishill.co.uk.
For an informal and confidential discussion about this position, please contact lizzy.clark@harrishill.co.uk.
Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.
Citizens Advice East Berkshire is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.