Mental Health Service Caseworker

Make a Difference with Citizens Advice East Berkshire

At Citizens Advice, we’ve been dedicated to solving life’s problems for over 80 years. Now, we’re looking for passionate individuals to join our team and support our local community. Last year alone, we helped over 8,400 people in Bracknell, Slough, and the Royal Borough of Windsor and Maidenhead, securing £3.6 million in financial benefits. But we know there’s more demand for our services than we can currently meet. That’s why we need you.

Role: Mental Health Service Caseworker

Are you ready to make a meaningful impact in the lives of individuals facing mental health challenges? As a Mental Health Service Caseworker with Citizens Advice East Berkshire, you’ll provide specialist support, delivering expert advice and casework to empower our clients towards recovery and independence.

Role Overview: In this role, you’ll deliver specialist casework to achieve positive outcomes for individuals within our local community. You’ll provide tailored advice on benefits, debt, housing, and employment, often supporting people with significant mental illness. Working closely with our dedicated team and partners, you’ll play a crucial role in improving the quality of life for those in need.

Key Details:

  • Salary: £25,000+ per annum (dependent on experience)
  • Hours: Full-time (37 hours per week, alternative hours considered)
  • Contract Term: Permanent
  • Location: Citizens Advice East Berkshire Offices and surrounding areas (hybrid working available)

Main Duties and Responsibilities:

  • Provide specialist advice and casework, supporting clients with informed choices and decisions.
  • Conduct advocacy and representation at tribunals and court hearings.
  • Maintain a focus on achieving positive outcomes, including financial gains and improved well-being.
  • Stay updated with relevant legislation and share knowledge with the wider team.
  • Manage own caseload efficiently and ensure compliance with quality standards.

Professional Development:

  • Participate in learning and development activities to maintain caseworker competences.
  • Share expertise with colleagues and contribute to research and campaigns.

Person Specification: We’re looking for someone with:

  • Empathy and motivation to provide quality advice and casework support.
  • Experience in delivering advice, particularly in welfare benefits and debt advice.
  • Strong organisational and communication skills.
  • Adaptability to manage different situations calmly and professionally.
  • Confidence in using IT systems effectively.
  • Commitment to the values and principles of Citizens Advice.

Remuneration: In addition to an attractive salary, we offer:

  • Flexible and hybrid working options
  • Pension Scheme
  • Employee Assistance Programme
  • Employee Discounts Scheme
  • Generous holiday entitlement
  • Good transport links

Join Our Team: If you’re ready to make a positive impact and support individuals on their journey towards recovery and independence, apply now to become our newest Mental Health Service Caseworker.

To Apply: After reviewing the Job Description and Information Pack, please send your CV and a cover letter outlining your suitability for the role to

For an informal and confidential discussion about this position, please contact

Interviews will be arranged as they are received for suitable candidates and the openings will close upon successful appointment, so it is advised applications are submitted promptly to avoid disappointment.

Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK.

Please also note, in the event of a high number of applications, we reserve the right to close the application early.

Citizens Advice East Berkshire is an equal opportunity employer. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, religion, or age.

Mental Health Caseworker Job Description – March 2024

Information Pack (May 2022)

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